Student requests for refunds

Stripey Spanish (‘we’) will need to receive a written request for a refund from the student (‘you’) at least 7 days before your course or event is due to start in order to give you a refund of the cost.  A minimum cancellation fee of 15% is applicable. Cancellation fees: Within 7 days before start date: 100%.

We must receive a written request from you via email: carla@stripeyspanish.com

Refunds due to a disability

We will give you a pro-rata refund for any sessions you have not attended if:

• you are unable to participate in or attend your course due to your disability.

• the nature of your course has adverse implications for you, due to your disability.

Cancelled courses and cancelled sessions

We will only cancel a course as a last resort, for example if a tutor is unavailable or if we are unable to recruit sufficient numbers needed for the course to run.  If we do need to cancel your course and cannot offer a suitable alternative, we will refund you in full.

If we need to cancel a single session of a course, we will try and make up the lost session in a ‘catch-up’ session.  

If we are unable to provide a catch-up session, or if you are unable to attend the catch-up session, we will provide you with a Stripey Spanish voucher for the value of the session lost.  

If a catch-up session or Stripey Spanish voucher is not a possible solution, we will offer a pro-rata refund for the single session as an exception.

Unfortunately, sometimes we have to cancel for reasons beyond our control and in these situations we cannot accept liability or issue refunds. Examples of this might include industrial action or severe weather.